I’m getting used to the new software that lets me call people and answer the phone via the computer. Means you spend more time with the headset/mic on (feeling like Madonna or I guess your pick of pop stars). But the plus is your hands are free to do other things, like open up emails or websites or info/docs that pertain to your conversation. No neck crick re holding phone to ear. I like it!

Also the search and dial function is heaps easier and faster than logging on to intranet and searching for people’s phone extensions there.

And I like having the webcam so I can see the person at the other end. If they have theirs turned on, that is.